Shipping Policy
Thank you for shopping with Leo Lusso. We want to ensure that you have a clear understanding of our shipping process and expectations. Please read our shipping policy carefully, and if you have any questions or concerns, feel free to contact us at contact.leolusso@gmail.com.
Order Processing
- All orders are processed and shipped from our warehouse. Please allow extra processing time during holidays and sale seasons.
- We process orders from Monday to Friday. Orders are typically processed within 2-3 business days from the order date and will be shipped the following day after the processing day.
- Please note that we do not ship orders on weekends.
Delivery Times
- Once you place your order, please allow 2-3 business days for order processing.
- After processing, you can expect the following estimated delivery times:
- Within the United States, United Kingdom, or Australia: 5-10 business days.
- International orders (delivery time may vary depending on location): 7-20 business days.
Customs and Taxes
- The prices displayed on our site are tax-free in US Dollars. This means that you may be subject to duties and taxes upon receiving your order.
- Import taxes, duties, and related customs fees are typically determined by your local customs office. These charges may be imposed when your order reaches its final destination.
- Payment of these charges and taxes are your responsibility and will not be covered by us. We cannot be held responsible for any delays caused by the customs department in your country.
- For more information on these charges, please contact your local customs office.
30-Day Money Back Guarantee
We are committed to ensuring your 100% satisfaction with your purchase. To support this commitment, we offer all customers a 30-day money-back guarantee. If you are not satisfied with your product, you have the option to return the item within 30 days from the order date for a full refund. No questions asked.
To initiate the return process, please contact our customer happiness team. They will guide you through the steps to ensure a smooth and hassle-free return.
We value your trust in Leo Lusso, and we are here to assist you throughout the shipping process. Your satisfaction is our top priority. If you have any questions or need further assistance, please do not hesitate to contact us at contact.leolusso@gmail.com. Thank you for choosing us for your shopping needs.